> For the complete documentation index, see [llms.txt](https://docs.elevateab.com/elevate-helpcenter/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.elevateab.com/elevate-helpcenter/getting-started/help-and-support.md). # Help and Support If you need help with anything in Elevate — setting up an experiment, understanding your results, troubleshooting an issue, or anything else — our support team is here for you. *** ### How to Reach Us #### Live Chat The fastest way to get help. Click the chat widget in the bottom-right corner of the Elevate app to start a conversation with our support team. #### Email Send us a message at ****. We typically respond within a few hours during business hours. *** ### What to Include in Your Request To help us resolve your issue as quickly as possible, include the following when reaching out: * **Your store URL** — So we can look up your account * **Experiment name or ID** — If the issue is related to a specific experiment * **What you expected to happen** — And what actually happened * **Screenshots** — Of any errors, unexpected behavior, or confusing results * **Steps to reproduce** — If applicable, what you did before the issue occurred The more context you provide upfront, the faster we can help. *** ### Done for You If you'd prefer hands-on help setting up experiments, configuring your store, or building a testing roadmap, check out our **Done for You** service in the Elevate settings. Our team can handle the setup for you. *** ### Self-Service Resources Before reaching out, you might find your answer in these docs: * [FAQ](/elevate-helpcenter/faq/frequently-asked-questions.md) — Quick answers to the most common questions * [Reports Overview](/elevate-helpcenter/analyze/reports/reports-overview.md) — Understanding your experiment results * [Statistical Significance](/elevate-helpcenter/analyze/reports/statistical-significance.md) — When to trust your results * [Analytics Discrepancies](/elevate-helpcenter/analyze/tracking/analytics-discrepancies.md) — Why numbers differ across platforms