> For the complete documentation index, see [llms.txt](https://docs.elevateab.com/elevate-helpcenter/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.elevateab.com/elevate-helpcenter/getting-started/help-and-support.md).

# Help and Support

### How to reach us

| Channel          | Best for                                                        | Where                                                          |
| ---------------- | --------------------------------------------------------------- | -------------------------------------------------------------- |
| **Live chat**    | Fastest response. Anything urgent or account specific.          | The chat widget in the bottom right corner of the Elevate app  |
| **Email**        | Longer questions, screenshots, or anything you want a record of | <support@elevateab.com>                                        |
| **Contact form** | Questions before you install, and general enquiries             | [Contact us](https://www.elevateab.com/contact) on our website |

Support is available during business hours. If you write to us outside those hours, we pick your message up the next business day.

### What to include in your request

The more context you send at the start, the fewer rounds of questions it takes to resolve. Where you can, include:

* **Your store URL.** So we can find your account.
* **The experiment name or ID.** If the issue relates to a specific experiment.
* **What you expected to happen, and what actually happened.** Both halves matter.
* **Screenshots.** Of any error, unexpected behavior, or result you are unsure about.
* **Steps to reproduce.** What you did just before the issue appeared.
* **Which theme you are on.** Especially if you have recently published or switched themes.

### Check these first

Many questions have an answer already written.

| If you are wondering                                          | Read                                                                                                               |
| ------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Something general about how Elevate works                     | [FAQ](https://docs.elevateab.com/elevate-helpcenter/faq/frequently-asked-questions)                                |
| What the numbers in your experiment mean                      | [Reports Overview](https://docs.elevateab.com/elevate-helpcenter/analyze/reports/reports-overview)                 |
| Whether your result can be trusted yet                        | [Statistical Significance](https://docs.elevateab.com/elevate-helpcenter/analyze/reports/statistical-significance) |
| Why Elevate's numbers differ from Shopify or Google Analytics | [Analytics Discrepancies](https://docs.elevateab.com/elevate-helpcenter/analyze/tracking/analytics-discrepancies)  |
| Whether your installation is working                          | Verify Your Installation                                                                                           |

### Testing on a development store

You can evaluate Elevate A/B Testing on a development store before rolling it out to a live one. Install the app on the development store, then contact us through live chat or email and we will enable access for testing.

### Done For You

Prefer to hand the work over? Our Done For You service puts a dedicated CRO team on your store: they build your testing strategy from your data, set up and launch the experiments, and send you weekly performance reports.