Help and Support
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If you need help with anything in Elevate — setting up an experiment, understanding your results, troubleshooting an issue, or anything else — our support team is here for you.
The fastest way to get help. Click the chat widget in the bottom-right corner of the Elevate app to start a conversation with our support team.
Send us a message at support@elevateab.com. We typically respond within a few hours during business hours.
To help us resolve your issue as quickly as possible, include the following when reaching out:
Your store URL — So we can look up your account
Experiment name or ID — If the issue is related to a specific experiment
What you expected to happen — And what actually happened
Screenshots — Of any errors, unexpected behavior, or confusing results
Steps to reproduce — If applicable, what you did before the issue occurred
The more context you provide upfront, the faster we can help.
If you'd prefer hands-on help setting up experiments, configuring your store, or building a testing roadmap, check out our Done for You service in the Elevate settings. Our team can handle the setup for you.
Before reaching out, you might find your answer in these docs:
FAQ — Quick answers to the most common questions
Reports Overview — Understanding your experiment results
Statistical Significance — When to trust your results
Analytics Discrepancies — Why numbers differ across platforms
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