# Help and Support If you need help with anything in Elevate — setting up an experiment, understanding your results, troubleshooting an issue, or anything else — our support team is here for you. *** ### How to Reach Us #### Live Chat The fastest way to get help. Click the chat widget in the bottom-right corner of the Elevate app to start a conversation with our support team. #### Email Send us a message at ****. We typically respond within a few hours during business hours. *** ### What to Include in Your Request To help us resolve your issue as quickly as possible, include the following when reaching out: * **Your store URL** — So we can look up your account * **Experiment name or ID** — If the issue is related to a specific experiment * **What you expected to happen** — And what actually happened * **Screenshots** — Of any errors, unexpected behavior, or confusing results * **Steps to reproduce** — If applicable, what you did before the issue occurred The more context you provide upfront, the faster we can help. *** ### Done for You If you'd prefer hands-on help setting up experiments, configuring your store, or building a testing roadmap, check out our **Done for You** service in the Elevate settings. Our team can handle the setup for you. *** ### Self-Service Resources Before reaching out, you might find your answer in these docs: * [FAQ](/elevate-helpcenter/faq/frequently-asked-questions.md) — Quick answers to the most common questions * [Reports Overview](/elevate-helpcenter/analyze/reports/reports-overview.md) — Understanding your experiment results * [Statistical Significance](/elevate-helpcenter/analyze/reports/statistical-significance.md) — When to trust your results * [Analytics Discrepancies](/elevate-helpcenter/analyze/tracking/analytics-discrepancies.md) — Why numbers differ across platforms --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.elevateab.com/elevate-helpcenter/getting-started/help-and-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.